That is annoying! Hope it resolves itself smoothly. If not, this may be helpful. When making preparations for our honeymoon, we discovered that sdavido had, um, misplaced his passport. (He's cute but his organization skills need work.) We sent in the requisite forms and fees to get a replacement, and waited... and waited... and waited some more. When the date was approaching and it hadn't shown up, we tried calling the passport office, which led to several days of frustrating phone loops, each of which gave us a different answer. In a panic at the thought that we might not be able to go, I called up Senator Kennedy's office and asked for help. (I figured, hey, I'd voted for him, and they're supposed to help their constituents, right?) The people on staff were very sympathetic and promised to look into it, and less than a day later we received a phone call from the passport people saying that the passport was on its way. Needless to say I was very grateful! Hopefully you won't get to the point of needing that much help, but if you do, keep it in mind...